Booking Terms

1. Your Holiday Contract
At the time of asking for a booking to be made on your behalf you must complete and sign a booking form agreeing to accept the terms and conditions.The person making the booking accepts full responsibility for paying for all persons named on the booking. Your booking is binding on receipt of the booking form (received either via email or post). We reserve the right not to proceed with any booking at any time.

2 . Booking Forms
You must provide accurate data on the booking form, any inaccuracies are your responsibility, and later amendments which incur charges from suppliers will be passed onto you.

3. Deposits and Payment
No booking can be accepted unless accompanied by a deposit of £100 per person travelling. A larger payment will be required on some tours and you will be notified of this. Payment of the outstanding balance is due without notice, 6 weeks before departure.  If the final balance is not made by the due date the Company (Battle Honours Ltd) reserves the right to treat your booking as cancelled and you could be liable to pay cancellation charges in accordance with our cancellation scales set out below. *Please note all deposits are non refundable*

4.  Financial Security
Battle Honours comply with the Travel Package Regulations 1992 and all monies paid for a tour are kept in a Client Trust account until completion of the tour and are not available for Company use until that date.

5. Price Change
Prices set out at the time of booking maybe subject to variation due to matters outside of our control. BHL will do all it can to avoid passing any increases onto you.

6. Changing a Booking
If you need to alter any of the travel arrangements specified on your booking form after paying the deposit or full amount, we will do all we can to accommodate your needs. An alteration fee of £30 per person will be charged for any such change to cover administration fees, except within 8 weeks of departure when the change will be treated as a cancellation not as an alteration.

7. Cancellations
If you wish to cancel your tour after your booking has been confirmed you must inform the company in writing as soon as possible. The date of cancellation is treated as the date it is received in writing. The company reserves the right to charge you a cancellation fee based on the following scales: Please note as at point 3 deposits are non refundable 

Notice Period / Cancellation Fee
0-14 days / 100%
15-28 days / 80%
28-42 days / 50%
42-56 days / 30 %
Over 56 days loss of deposit only

No refunds for cancellations made on or after departure date can be given. You may be able to claim under your travel insurance and should apply to them direct.

8. Insurance
It is a condition of all bookings with the company that adequate Personal travel holiday insurance cover is taken out by all clients. Proof of cover is required by BHL on the booking form. An EHIC form should also be carried but is not an alternative to travel insurance.

9. Your Responsibilities
Passport and immigration policies have tightened up over the last few years. It is your responsibility to ensure that you and your party meet all specific Visa & Passport requirements for any country you travel to while on a BHL tour. We accept no responsibility if you or a member of your party are delayed or cannot travel because you have not complied with any such Passport of Visa requirement. We are not liable for any cost incurred by failing to meet these requirements. You are responsible for the behaviour of yourself and anyone in your party. We reserve the right to remove you or any of the party from the tour at any stage if your/their behaviour or demeanour is disruptive , dangerous, or annoying to other travellers or the Company . No refund or payment of any costs incurred will be made under these circumstances.

10. Your Holiday
We will arrange the various aspects of your tour as confirmed to you. Included items will be as per our brochure and website. Unless stated this will include travel from agreed departure points, Hotels on a bed and breakfast basis and scheduled museum entry fees.

11. Change to the Tour
It is unlikely that we have to change tour details but sometimes changes are unavoidable. Minor changes within the itinerary may be made at our descretion for administrative reasons or in the interest of other passengers. if the change is major (eg involves a delay in departure of more than 12 hours or a change to a lesser standard hotel) you will have the choice of the following:

A. Accepting the revised arrangements.
B. Cancelling with a refund.

Force majeure. This includes War, riots, terrorist activity, industrial action , fire, adverse weather conditions and technical problems with transport. This means we will not pay any compensation if we cancel or change your tour due to unforeseen unusual circumstances beyond our control, which could not have been avoided.

12 Miminum numbers
If the number of bookings received does not meet the minimum required to operate the tour 6 weeks before the journey BHL will inform you of the cancellation and offer you an alternative or a full refund.

13. Travel Timings
Channel crossings and other travel timings are given as a guide only and are subject to change by the carrier’s procedures, often at the last minute. BHL are not liable for any such changes or costs incurred.

14. Conditions of Carriage
When you travel by Air, Rail, sea or Coach the carriers Conditions of Carriage apply.

15. Law 
The contract between the Company (Battle Honours Ltd -BHL)  and the client incorporating booking, confirmation and travel will be governed by English Law and both parties submit to the exclusive jurisdiction of the English Courts.

Battle Honours
Suite L
Astonbury Farm Business Park
Aston
Hertfordshire
SG2 7EG
United Kingdom

Companies House Number 5339795